Privacy Policy

Privacy Policy

GOBAI Delivery App

Last updated: December 2025

GOBAI ("we", "our", or "us") operates a mobile application that connects customers, drivers, and merchants for delivery and on-demand services within the Philippines. We are committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, and protected.

By using the GOBAI app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information

   • Full name

   • Mobile number

   • Email address

   • User role (Customer or Driver)

   • Profile photo (optional)

   • Government-issued ID (for driver verification, if required)

2. Location Information

   • We collect real-time location data to match customers with nearby drivers, track deliveries, and calculate distances and delivery fees.

   • Location data may be collected while the app is in use (foreground) and for active delivery or trip tracking.

3. Transaction Information

   • Orders and deliveries

   • Pickup and drop-off locations

   • Payment amounts

   • Platform fees

   • Wallet points, rewards, and referral credits

4. Device & Usage Information

   • Device type and operating system

   • App version

   • IP address

   • Crash logs and performance data

5. Referral Information

   • If you use a referral code, we record referral relationships and credit rewards based on completed transactions.

How We Use Your Information

• Provide and operate the GOBAI services
• Match customers with drivers
• Process deliveries and transactions
• Manage wallet points, platform fees, and referrals
• Send notifications and service updates
• Improve app performance and user experience
• Prevent fraud and abuse
• Comply with legal obligations

Sharing of Information

We do not sell your personal data.

We may share limited information only with:

• Drivers and customers involved in the same transaction
• Service providers (e.g. push notifications, mapping services)
• Government or legal authorities when required by law

Shared data is limited to what is necessary to complete the service.

Wallets, Points, and Rewards

• Drivers may load points to cover platform fees
• Points are deducted per completed transaction
• Referral and promotional rewards may be credited
• Customers may use reward points to offset delivery fees
• Wallet transactions are recorded for transparency and auditing

Data Retention

We retain your data only as long as necessary to provide services, comply with legal requirements, and resolve disputes and enforce policies. You may request account deletion, subject to legal and operational requirements.

Data Security

We implement reasonable security measures to protect your data, including encrypted connections, restricted access to sensitive data, and secure servers and databases.

However, no method of transmission over the internet is 100% secure.

Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account (subject to legal limits)
• Withdraw consent for certain data processing

Requests can be sent to the contact email below.

Children's Privacy

GOBAI is not intended for users under 18 years old. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app or on this page with an updated date.